Operations are the lifeblood of any hospitality company, yet they are also a constant source of concern. With a total of more than 50 years of combined experience within hospitality operations, Telling & Nesager offers consultancy on corporate decision-making, property assessment and operational optimisation.

Operational Optimisation

Telling & Nesager conducts evaluation surveys of operations procedures to identify optimisation opportunities, improvements and savings, including the safe management of daily business transactions and the minimising of wastage.

Quality Assurance

Telling & Nesager bases its quality assurance on analyses of guest experience, which involve mystery shopping and methodical routine reviews of operations. The derived assessments primarily offer a snapshot of the quality and guest experience the organisation has to offer. If a shortcoming has been identified, recommendations will be provided on how to improve quality, including the potential need for staff training.

Operator Qualification & Identification

Telling & Nesager works closely with the world’s leading hotel operators, in particular those based in Scandinavia.

The company ensures that clients enjoy the best possible start on their hospitality venture by helping to identify the ideal operator for their property and assisting them with contract negotiations.

Interim Management

Are you seeking a general optimisation of operations, or perhaps an interim management solution for the short or long term?

Telling & Nesager offers to analyse the potential of your business and can also assume operational responsibility, including the recruitment of a general manager.

Pre-opening Assistance

Representing a unique insight into the Scandinavian market, Telling & Nesager offers consulting services on optimisation, labour laws and collective bargaining agreements in addition to tax and legal aspects in close cooperation with selected specialists.